What is hosted voice?
Hosted Voice uses IP Telephony to connect to the virtual phone system and deliver phone calls and all its features across data networks rather than the old traditional PSTN line service.
It’s only suited for those with NBN or 4G internet. It simply will not work with ADSL.
The handsets provision themselves to a virtual phone system stored on a secured server in the cloud. We listen to your wants and needs and program the phones to work accordingly. It is a full featured phone system as any of the traditional manufacturers have provided in the past.
At BlueSky Comms our core business has always been phone systems and we chose our Hosted Voice Platform accordingly.
It’s not cut down and offers all the Automated Attendant Trees, Voicemail, Voicemail to email, Mobile Phone twinning and Secure Call recording complete with Pre-recorded Legal notices to your clients if you are recording. Hold Music is fully customisable as are any Comfort greetings. You can record them yourselves through your handsets or we can provide custom Pre-recorded announcments and hold messages through partnerships with some of the biggest in the industry in Australia.
It’s advantage is that you merely need the handset, power and an internet connection to take your business handset where ever you go.
Our Yealink handsets are wireless and Bluetooth connected so they can work even without a wired connection.
You don’t buy the phones or the phone system like other traditional models. You use the Handsets and the Phonesystem as a service rather than a product. For a monthly fee we will configure the Phonesystem for your then set them up and mail them out to you. We provide cheatsheets on how to use them and additional over the phone guidance if needed. If you have another staff member starting anywhere in Australia call us up, we’ll program them in and mail out the handset. Flexibility and scalability are another advantage in this new model.
If your team is all in one place or scattered across Melbourne or indeed Australia in these trying times we simply mail each Yealink handset to the staff members address. They connect to their Home Wifi networks and your phonesystem is connected and they can start taking calls.
If a phone develops a fault, call us and we will mail out the replacement and put a return satchel in the bag so that you can mail the old one back to us.
If you choose to downsize simply mail the Handset back to us and the subscription stops. No dead hardware cluttering your inventory.
With our Hosted voice platform we recommend and use SNOM which is German and you know they make great stuff. SNOM have been robust and hardy IP phones for years now.
We also use Yealink because of the Wireless and Bluetooth features and are particularly behind them at the moment with the COVID-19 situation due to their portability.
Yealink has really stepped up its quality of manufacture as it’s gained larger market share and more capitol base to invest in itself. The old Yealink handsets are a world away from the ones they are selling now.